The terms We, Us, RiseBack Edutech or Our, wherever used refer to RiseBack Edutech, which expression shall mean and include its affiliates, successors, and permitted assignments. We are committed
to protect and respect your privacy.
This Policy constitutes a legal agreement between
You, as the user of the Communication Medium, and RiseBack Edutech, as the owner of the Communication Medium. This Policy has been drafted in compliance with the applicable data protection rules and regulations of India, European Union’s (EU’s) General Data Protection Regulation (GDPR) & The California Consumer Privacy Act (CCPA) and shall by inference include and comply with any amendments thereto unless expressly excluded.
BY VOLUNTARILY PROVIDING US WITH THE INFORMATION REQUESTED, YOU ARE CONSENTING TO ITS PROVISION (INCLUDING ANY INFORMATION THAT MAY QUALIFY AS PERSONALLY IDENTIFIABLE INFORMATION
We respect the privacy of our customers, users, and employees. But as we are a business and offer a digital service platform for the educational sector, it means that we need to collect and process certain personal data relating to our customers, users, and employees.
Through our digital service, we also operate from time to time as a data processor for our customers (e.g. educational organization or institution), which means that we process personal data based on contracts on behalf of our customers in accordance with their instructions. Regarding this personal data collection and use, we advise you to read our customers’ privacy policies as well.
Purpose of Data Collection
We collect, store and process personal data only for predefined purposes. We also always make sure that there is at least one legal basis for processing personal data. The main purposes and the applicable legal basis for processing personal data are:
Provision of service:
Personal data is collected and used for managing the entire customer relationship and providing our digital service. This may include for instance user authentication and invoicing. The legal basis for this processing is a contract between RiseBack and the customer.
We also collect and use personal data for marketing purposes, including direct marketing and contacting potential customers. We may also use personal data to target or retarget advertising in digital media platforms, such as social media and search engines. The legal basis for this processing is our legitimate interest. A person can however at any point prohibit direct marketing by sending email to firstname.lastname@example.org. We do not sell or rent personal data to third parties for marketing purposes.
We also collect and use personal data for customer communication purposes, including handling of support requests and customer feedback as well as notifying users about the service. The legal basis for this processing is fulfilling contractual obligations as well as our legitimate interest.
Analytics and business development:
We also use anonymized data for statistical and research purposes. This is mainly data that is generated during the use of our service. This anonymized data may be transferred to third parties, such as educational organizations and institutions for the purpose of educational analysis and development. This may be done in the form of reports provided to our customers. We also use personal data as well as the anonymized data generated from the use of our service to develop our own digital service. The legal basis for this processing is mainly our legitimate interest.
Human resources management. Personal data relating to employees and job applicants are mainly collected and used for human resources management purposes, payment of salaries, fulfilling other rights and obligations relating to employment contracts, meeting legal requirements relating to employment as well as evaluating and selecting candidates for open positions. The legal basis for this processing may be fulfilling a contract between RiseBack and the employee, consent (job applicants) as well as fulfilling legal obligations relating to employment.
Sources of Data collection
The personal data we collect and use is mainly provided by the person herself. Another important source is the data created and generated during the use of our digital service. Regarding potential organizational customers, we could also get information from public sources, such as LinkedIn. We also collect website use and visitor information with Google Analytics for analyzing our website use, developing it further, and for targeting relevant marketing content for our customers and website visitors.
Data we collect and process relating to our customers: Name of the organization, person’s name, business contact details, and similar data.
Data we collect and process relating to teachers: Name, school or educational institution, email address, and similar data.
Data we collect and process relating to students: Data is divided into personal data and research data. Personal data is data that teachers need to generate reports. It contains for instance user login, name of the person, and date of birth. Research data contains data that is generated when the student uses the service (e.g. what assignments the student did as well as the results) and classification data relating to the student. Research data contains for instance age in months, gender and country. Research data alone is anonymous data.
Data we collect and store relating to potential customers: Name, email, employer, job title, and similar data.
Data we collect and store relating to employees: Name and contact details, social security number, email, and details required for payment of salaries and withholding taxes.
Note that our customers may use the service for storing and processing their and their users’ personal data, so in those situations, we operate as their data processor based on contracts. In such a situation, we process personal data only on behalf of the specific customer based on their instructions and only as long as we have a valid contract.
A contract regarding the use of our service can also be made with an educational institution and its representative, who is authorized to make contracts on behalf of the specific organization. This person must be at least 18 years old and in a relevant position in the organization.
Personal data is mainly stored in electronic format and people within our organization have access to personal data.
We may also use third-party services providers for data storage (e.g. cloud storage), digital marketing, and processing of personal data. In these situations, we make sure we have a written contract with the services provider with minimum data processing provisions and also otherwise that the confidentiality of personal data is secured and data is otherwise processed and transferred lawfully.
We may also disclose or transfer personal data to fulfill legal obligations or when a legal authority requires a disclosure. We may also disclose personal data if we are a party of a business sale, such as a merger or an acquisition.
We follow The European Union’s (EU’s) General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA)
If you live in California, you have certain rights to request information. Users outside of the United States should note that we transfer data to India and other areas outside of the European Economic Area.
If you are a California resident, you have the right to request certain details about what personal information we share with third parties for those third parties’ direct marketing purposes. To submit your request, send an email to email@example.com
Duration for Data Storage
We will not store personal data for a longer period than is necessary for its purpose or required by contract or law. The storage times for personal data may vary based on its purpose and the situation. Data may also be deleted after a contract ends with the customer.
Storage & Security
Personal data is stored and secured in accordance with general industry standards and practices. We consider and keep personal data confidential. Subcontractors that we use for processing personal data are selected also based on their data security measures. For our own systems and data storage, we use only well-established services providers and robust software tools. Access to personal data is also protected with user-specific logins, passwords, and user rights. Our premises are also safe and secure.
Need for Personal Data
If you as a customer, user or employee do not provide us some of your personal data or allow processing of it, it is very likely that we cannot serve and fulfill the purpose of our business. At least entirely. At a minimum, we need to process personal data relating to employment and for the provision of our service to customers with whom we have a contract.
Rights- Personal Data
Withdraw your consent: If we process personal data based on your consent, you can at anytime withdraw your consent by notifying us by sending email to firstname.lastname@example.org
Access to data: You have the right to have confirmed if we are processing your personal data and also to know what data we have about you. In addition, you have the right to some supplemental information described in the law about the processing activities. For access requests, please contact us as instructed in the next section.
Right to have errors corrected: You have the right to request that we correct any inaccurate or outdated personal data we have about you.
Right to prohibit direct marketing: You have the right to request that your personal data is not processed for direct marketing purposes by sending us an email to email@example.com
Right to object processing: If we process your personal data based on public interest or our legitimate interest, you have the right to object to the processing of your data, to the extent that there is no such significant other reason that would override your rights or the processing is not necessary for handling legal claims. Please notice that in this situation we may not be able to serve you anymore.
Right to restrict processing: In certain situations, you have the right to require that we restrict the processing of your personal data.
Right to data portability: If we process your personal data based on your consent or fulfilling of a contract, you have the right to require the transfer of the data you have provided to us to another services provider in a commonly used electronic format.
International data transfers
Our website is primarily operated and managed on servers located and operated within India. However, owing to the global nature of RiseBack, your Personal Data may also be stored in third-party data servers located in other countries where RiseBack provides its products and services.
You can execute and use your rights by contacting us by sending an email to firstname.lastname@example.org. In such a case, we ask you to provide us your name, contact details, phone number as well as something that we can use to verify your identity, such as a written and signed (and scanned) request.
As a general policy, our company does not engage in the collection, processing, storage, use, dissemination, and transfer of Personal Data of children.
Contact details in privacy matters:
Our contact person in privacy matters is Akram Turak. You can reach him by sending an email to the address provided above.